Issues or queries
If you have any problems, would like to ask a question or are not happy with any aspect of your purchasing experience, please email info@nzrealhealth.co.nz so we can resolve any issue you have.
Shipping
Please note that at this stage we only ship to addresses within New Zealand (therefore items are unavailable for international purchase). We charge a flat rate for all shipping within New Zealand and most orders will be dispatched within 24-48 hours (Monday to Friday excluding public holidays) following the receipt of payment.
We use a non-signature required service as our standard service. This means that your package in a safe place and you do not have to been home to receive the package. From time of dispatch delivery can take anywhere between 1- 5 days depending on your location.
Notes in your delivery instructions may or may not be followed by the deliverer, we are sorry we can not guarantee that instructions will be followed. If you require a signature, please specify it in the instructions during the checkout process.
We will not be held liable for any loss or damage arising from a late or missing delivery. A late delivery does not constitute reasonable means to cancel an order.
Payment
All products on this site are in NZD. NZ Real Health reserves the right to change pricing at our discretion and without warning. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.
We accept payment via credit card Paypal and online payment directly to our bank account. All credit card payments can be processed by Paypal Secure Payment System. Please select the Paypal option when paying by Visa or Mastercard.
We are unable to accept payment by cash or cheque. If you wish to pay by internet banking, please contact info@nzrealhealth.co.nz to arrange a manual transaction. Extra time will be required before items will be shipped to allow for payments to clear.
Returns and exchanges
Your purchase is non-refundable so please buy mindfully. For clothing items we are happy to exchange items if you find the size isn’t quite right. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If 30 days have gone by since your purchase, unfortunately we cannot offer you an exchange. To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging if applicable.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Faulty or damaged items
Very occasionally an item may arrive damaged or with a fault. We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described to replace the item. Please contact us with details of the fault and a photo of the problem if possible/applicable to info@nzrealhealth.co.nz.
Replacement items are subject to availability, and if we do not have that particular item stocked we will keep you informed as to when delivery will be made. Please ensure all damaged goods are returned in their original and unused condition, with their original packing within 7 days of receipt of delivery.
If the item has been damaged in transit, please let us know immediately and we will contact the delivery company directly to sort out any claims.
Please understand that handmade items may have inconsistencies across similar products or small imperfections as they are not made by machines on a production line, so please choose your items carefully bearing this in mind.